FAQs

Frequently Asked Questions (FAQ)

A. Orders & Payment

Q: How can I track my order?

A: Once your order ships, you will receive an email notification containing a tracking number. You can use this number on our "Track Your Order" page or the carrier's official website for the latest status.

Q: What payment methods do you accept?

A: We accept all major payment methods supported by Shopify Payments, including Visa, MasterCard, American Express, and PayPal. Please check the payment icons in the footer for a complete list.

Q: Can I modify or cancel my order?

A: Due to our fast processing times, modification or cancellation requests must be sent to help@weuxs.com within **2 hours** of placing the order. Once processing begins, we cannot make any changes.

B. Shipping & Delivery

Q: What are the shipping costs?

A: Great News! We offer FREE Standard Shipping worldwide on ALL orders, with no minimum purchase requirement.

Q: Do you offer international shipping?

A: Yes, we ship worldwide. Please note that international orders may be subject to local customs duties or import taxes, which are the responsibility of the recipient.

Q: How long will it take to receive my order?

A: Orders are typically processed and shipped from our warehouse within **1-3 business days**. Once shipped, standard delivery time varies by destination, generally taking **7-21 business days**. The final delivery time is subject to customs clearance and local postal efficiency. See our Shipping Policy for more information.

C. Products & Sizing

Q: Do your sizes run large or small?

A: Our sizing can vary depending on the style. We highly recommend referring to the detailed Size Guide available on each product page and comparing it against your measurements.

Q: An item is out of stock, when will it be restocked?

A: For popular items, we aim to restock quickly. On the product page, you can click "Notify Me When Available" and leave your email address to be automatically alerted.

D. Returns & Exchanges

Q: What is your return process?

A: Please review our full Refund & Return Policy page for complete details. In brief, you must contact us at help@weuxs.com within **30 days** of receiving your item, and products must be returned in new, unworn condition with all original tags attached.